Tarantool premium support
If you have a large company or an innovative project, an out-of-the-box solution is not for you. Going online puts a lot of pressure on the existing systems since they were not designed for launching new services and applications quickly. Tarantool premium support can help you implement projects within a short period and develop your center of expertise.
Premium support
benefits
Solution designed specifically for your tasks
Based on your IT infrastructure, Tarantool experts design, develop, and launch Tarantool-based solutions in local, cloud, or hybrid environments. We have 12 years of experience in implementing ready-to-operate large-scale systems as well as our own projects within VK. We know how to build and scale such systems, avoid errors, and speed up the launch. As a result of our cooperation, you get the correct solution architecture for your project.
Entrust your project to VK experts
Our specialists will help you find the suitable software configuration and design a Tarantool integration based on our experience and the industry’s best practices. VK analysts, developers, database administrators, and engineers with experience in implementing high-load solutions will be assigned to your project full-time.
Resolve issues ASAP without any red tape
If you implement a business-critical system, you need to resolve problems as quickly as possible. Sometimes, it’s unclear what part of the system has failed, so it’s critical to get the experts involved immediately. With Tarantool premium support, you get rid of red tape: our experts get involved as soon as a problem appears—not only when the problem proves to be in Tarantool.
We solve problems at any stage
of your IT
service’s lifecycle
We can join
at any stage
We develop the entire solution or only a part
of it and integrate it with your other systems.
We design
system architecture for high performance and scaling, taking into
account the data migration process. Using prototypes and applying stress and
volume testing, we prove that the solution works.
We take care
of all the paperwork
We help your analysts compile the requirements and draft all
the necessary documents.
We write documentation
on operation and maintenance so that your team can manage and
maintain the solution if necessary.
We provide
prospects for the future
We can organize a system of continuous change delivery or help you integrate a new product into the existing
system.
We provide complex problem analysis that
covers Tarantool and other systems.
We train your operational staff
and hire developers for
you
We train your developers and administrators and certify them
to work with our technologies.
We help you with
the recruitment process,
conduct job interviews, and select
the best candidates.
Contact our experts to discuss the terms and benefits of Tarantool premium support
SLA
and guarantees
-
01.
SafetyFor the duration of the project, we create a secure channel to ensure safe data handling. Our experts will connect to your IT environment only via a dedicated VPN.
-
02.
ConvenienceIt’s up to your employees how to keep in touch with our 24/7 customer support: by phone, by chat, by email, or via a ticket system.
-
03.
ReliabilityThe response time depends on the problem severity level. We address any critical issue within 5 minutes and any non-urgent request within 30 minutes, guaranteed.
Response time
at most
90% of cases
at most
at most
at most
15 minutes
90% of cases
5 minutes
at most
12 hours
at most
30 calendar days
at most
30 minutes
90% of cases
10 minutes
at most
48 hours
at most
60 calendar days
at most
2 hours
90% of cases
20 minutes
at most
5 workdays
at most
60 workdays
at most
4 hours
90% of cases
30 minutes
at most
10 working days
at most
90 workdays
Why we react so quickly
To solve a problem in a large-scale system, you first have to localize it. Usually, a vendor’s technical support delegates this to the customer’s staff and gets involved only when it’s clear that the problem is in the vendor’s product. With Tarantool premium support, you don’t have to spend time on the analysis.
At the very outset, Tarantool premium support experts get to know the metrics of your products and help you set up end-to-end analysis: logging, monitoring, and metrics collection.
An emergency response team gets immediately involved in any critical situation, tracing the path from the user to the data storage to resolve the problem quickly.
After solving any problem, we conduct a post-mortem and help you create a plan to protect your system. Thus, you will avoid similar failures in the future.
Diagnose incidents in your architecture in real time with Tarantool’s Flight Recorder
Bonus from Tarantool: level up your employees
When you have a big project and need to achieve your business goals quickly, you may not have enough time to form a good team. This is especially relevant for high-performance system implementation projects because there is a shortage of subject matter experts on the market.
Get a dedicated team
We will create a collaborative project office with employees from both parties specifically for your project. The team will consist of product and project managers, software developers, administrators, engineers, and analysts. We also have Tarantool experts who can write code in Java, Python, C++, and other languages. Depending on your technology stack, they can join the project to speed up Tarantool integration.
Get help with recruitment
You won’t be dealing with the solution singlehandedly once the project is done. We will help you hire people who are qualified to work with Tarantool. You won't need to cover their health insurances, sick leaves, or provide additional motivation; we offer outsourcing and outstaffing for any role. For extraordinary tasks, we can find experts through our partner network. With Tarantool premium support, the recruitment process is transparent and based on an SLA.
Improve your employees’ skillset
We can help with the training and certification of your staff if you want to build your own center of expertise. We organize continuous professional development, providing training programs on our products. Our training programs teach Tarantool best practices and get your employees accustomed to Tarantool technologies. Our partners, who have quite demanding requirements, rate our training programs 9 out of 10.
Still have doubts? Here are four arguments in favor of Tarantool premium support
-
24/7
supportOnline with you all the time. Fast issue resolution
-
5 min
Critical issue response time
-
99.99x
uptimeEnsure fault tolerance of any level
-
12 years
Expertise in high-performance system design
Tell us about your project, and we'll help you with support
Get
a consultation
Order
a demo
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