Premium support
Intro background
Intro background

Tarantool premium support

If you have a large company or an innovative project, an out-of-the-box solution is not for you. Going online puts a lot of pressure on the existing systems since they were not designed for launching new services and applications quickly. Tarantool premium support can help you implement projects within a short period and develop your center of expertise.

Premium support
benefits

Profit

Solution designed specifically for your tasks

Based on your IT infrastructure, Tarantool experts design, develop, and launch Tarantool-based solutions in local, cloud, or hybrid environments. We have 12 years of experience in implementing ready-to-operate large-scale systems as well as our own projects within VK. We know how to build and scale such systems, avoid errors, and speed up the launch. As a result of our cooperation, you get the correct solution architecture for your project.

Profit

Entrust your project to VK experts

Our specialists will help you find the suitable software configuration and design a Tarantool integration based on our experience and the industry’s best practices. VK analysts, developers, database administrators, and engineers with experience in implementing high-load solutions will be assigned to your project full-time.

Profit

Resolve issues ASAP without any red tape

If you implement a business-critical system, you need to resolve problems as quickly as possible. Sometimes, it’s unclear what part of the system has failed, so it’s critical to get the experts involved immediately. With Tarantool premium support, you get rid of red tape: our experts get involved as soon as a problem appears—not only when the problem proves to be in Tarantool.

We solve problems at any stage
of your IT service’s lifecycle

Task

We can join
at any stage

We develop the entire solution or only a part of it and integrate it with your other systems.

We design system architecture for high performance and scaling, taking into account the data migration process. Using prototypes and applying stress and volume testing, we prove that the solution works.

Task

We take care
of all the paperwork

We help your analysts compile the requirements and draft all the necessary documents.

We write documentation on operation and maintenance so that your team can manage and maintain the solution if necessary.

Task

We provide
prospects for the future

We can organize a system of continuous change delivery or help you integrate a new product into the existing system.

We provide complex problem analysis that covers Tarantool and other systems.

Task

We train your operational staff
and hire developers for you

We train your developers and administrators and certify them to work with our technologies.

We help you with the recruitment process, conduct job interviews, and select the best candidates.

Contact our experts to discuss the terms and benefits of Tarantool premium support

SLA
and guarantees

  • 01.
    Safety

    For the duration of the project, we create a secure channel to ensure safe data handling. Our experts will connect to your IT environment only via a dedicated VPN.

  • 02.
    Convenience

    It’s up to your employees how to keep in touch with our 24/7 customer support: by phone, by chat, by email, or via a ticket system.

  • 03.
    Reliability

    The response time depends on the problem severity level. We address any critical issue within 5 minutes and any non-urgent request within 30 minutes, guaranteed.

Response time

Priority
Response time
at most
Response time,
90% of cases
Workaround within
at most
Solution within
at most
Critical
15 minutes
5 minutes
12 hours
30 calendar days
High
30 minutes
10 minutes
48 hours
60 calendar days
Normal
2 hours
20 minutes
5 workdays
60 workdays
Low
4 hours
30 minutes
10 workdays
90 workdays
Priority
Critical
Response time
at most

15 minutes
Response time,
90% of cases

5 minutes
Workaround within
at most

12 hours
Solution within
at most

30 calendar days
High
Response time
at most

30 minutes
Response time,
90% of cases

10 minutes
Workaround within
at most

48 hours
Solution within
at most

60 calendar days
Normal
Response time
at most

2 hours
Response time,
90% of cases

20 minutes
Workaround within
at most

5 workdays
Solution within
at most

60 workdays
Low
Response time
at most

4 hours
Response time,
90% of cases

30 minutes
Workaround within
at most

10 working days
Solution within
at most

90 workdays

Why we react so quickly

To solve a problem in a large-scale system, you first have to localize it. Usually, a vendor’s technical support delegates this to the customer’s staff and gets involved only when it’s clear that the problem is in the vendor’s product. With Tarantool premium support, you don’t have to spend time on the analysis.

Advantage

At the very outset, Tarantool premium support experts get to know the metrics of your products and help you set up end-to-end analysis: logging, monitoring, and metrics collection.

Advantage

An emergency response team gets immediately involved in any critical situation, tracing the path from the user to the data storage to resolve the problem quickly.

Advantage

After solving any problem, we conduct a post-mortem and help you create a plan to protect your system. Thus, you will avoid similar failures in the future.

Bonus from Tarantool: level up your employees

When you have a big project and need to achieve your business goals quickly, you may not have enough time to form a good team. This is especially relevant for high-performance system implementation projects because there is a shortage of subject matter experts on the market.

Get a dedicated team

We will create a collaborative project office with employees from both parties specifically for your project. The team will consist of product and project managers, software developers, administrators, engineers, and analysts. We also have Tarantool experts who can write code in Java, Python, C++, and other languages. Depending on your technology stack, they can join the project to speed up Tarantool integration.

Get help with recruitment

You won’t be dealing with the solution singlehandedly once the project is done. We will help you hire people who are qualified to work with Tarantool. You won't need to cover their health insurances, sick leaves, or provide additional motivation; we offer outsourcing and outstaffing for any role. For extraordinary tasks, we can find experts through our partner network. With Tarantool premium support, the recruitment process is transparent and based on an SLA.

Improve your employees’ skillset

We can help with the training and certification of your staff if you want to build your own center of expertise. We organize continuous professional development, providing training programs on our products. Our training programs teach Tarantool best practices and get your employees accustomed to Tarantool technologies. Our partners, who have quite demanding requirements, rate our training programs 9 out of 10.

Still have doubts? Here are four arguments in favor of Tarantool premium support

  • 24/7
    support

    Online with you all the time. Fast issue resolution

  • 5 min

    Critical issue response time

  • 99.99x
    uptime

    Ensure fault tolerance of any level

  • 12 years

    Expertise in high-performance system design

What type of support would you like to try?

Standard

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a consultation

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a demo

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