Tarantool Premium Support
If you have a large company or an innovative project, an out-of-the-box solution is not for you. Going online puts a lot of pressure on existing systems that are not designed to launch new services and applications quickly. Tarantool Premium Support can help you implement projects within a short period and develop your center of expertise. Tarantool is Mail.ru Group’s technology, and it already supports the largest companies in Russia.
What you get with
Tarantool Premium Support
Solution designed specifically for your tasks
Based on your IT infrastructure, Tarantool experts design, develop, and launch Tarantool-based solutions in local, cloud, or hybrid environments. 12 years of experience in implementing ready-to-operate large-scale systems as well as our own Mail.ru projects help us avoid errors and speed up the launch. We know how to build and scale such systems. As a result of our cooperation, you get the proper designed solution architecture.
Entrusting your project to Mail.ru Group experts
Our specialists will help you find the right solutions in software configuration and Tarantool integration based on industry best practices and our experience. Mail.ru Group analysts, developers, database administrators, and engineers who already have experience in implementing high-load solutions will be assigned to your project full-time.
Resolving problems ASAP without any red tape
If you implement a business-critical system, you need to resolve problems as quickly as possible. Sometimes it’s not clear what part of the system has failed, so it’s critical to get the experts involved immediately. With Tarantool Premium Support, you get rid of red tape: our experts get involved as soon as a problem appears—not only when the problem proves to be in Tarantool.
We solve problems at any stage
of your IT
service life cycle
We can join
at any stage
We develop the entire solution or only a part
of it and integrate it with your other systems.
We design
system architecture for high performance and scaling taking into
account the data migration process. Using prototypes and stress and
volume testing, we prove how the solution would work.
We manage all red tape
and paperwork
We help your analysts compile the requirements and write all
the necessary documents.
We write documentation
on operation and maintenance so that you can manage and
maintain the solution yourselves if you want to.
We provide
the prospects for the future
We organize a system of continuous change delivery
or help you integrate a new product into the existing
system.
We provide complex problem analysis that
covers Tarantool and other systems.
We train your operational staff
and hire developers for
you
We train your developers and administrators and certify them
to work with our technologies.
We help you with
the recruitment process: we conduct job interviews and select
the best candidates for you.
Discuss with our experts the terms and benefits of Tarantool Premium Support
SLA
and Guarantees
-
01.
SafeFor the duration of the project, we create a secure channel to ensure safe data handling. Our experts will connect to your IT environment only via a dedicated VPN.
-
02.
ConvenientIt’s up to your employees how to keep in touch with our 24/7 customer support: by phone, in chat, by email, or via a ticket system.
-
03.
ReliableThe response time depends on the severity level. We guarantee that we address a critical issue within 5 minutes and any non-urgent request within 30 minutes.
Response time
not later than
cases
not later than
not later than
not later than
15 minutes
90% cases
5 minutes
not later than
12 hours
not later than
30 calendar days
not later than
30 minutes
90% cases
10 minutes
not later than
48 hours
not later than
60 calendar days
not later than
2 hours
90% cases
20 minutes
not later than
5 working days
not later than
60 working days
not later than
4 hours
90% cases
30 minutes
not later than
10 working days
not later than
90 working days
Why we can react so quickly?
To solve a problem in a large-scale system, first of all you should localize it. Usually, a vendor’s technical support delegates this duty to the customer staff and gets involved only when it’s clear that the problem is in the vendor’s product. With Tarantool Premium Support, you don’t have to spend time on such analysis!
From the very beginning, experts of Tarantool Premium Support get aquintented with the metrics of your products and set up with you the end-to-end analysis: logging, monitoring, and metrics.
An emergency response team gets immediately involved if you have a critical situation, and traces the path from a user to a data storage to quickly resolve the problem.
You will avoid similar failures in future because after having the problem solved, we conduct a post-mortem and help you create a plan to protect your system.
Bonus from Tarantool: level up your employees
When you have a big project and you need to achieve your business goals quickly, you may not have enough time to form a proper team. This is especially important in high performance system implementation projects because there is a shortage of subject matter experts on the market.
Creating dedicated team
We will create a collaborative project office with employees from both parties specifically for your project. The team will consist of product and project managers, software developers, administrators, engineers, and analysts. We also have Tarantool experts who can write code in Java, Python, C++, and other languages. Depending on your technology stack, they can join the project to speed up Tarantool integration.
Assisting with recruitment
You won’t be dealing with the solution singlehandedly once the project is done. We will help you hire people who are qualified to work with Tarantool. You will not need to pay for VHI, sick leaves, and extra motivate employees: we offer outsourcing and outstaffing for any role. For really specific tasks, we can find experts in our partner network. In Tarantool Premium Support, the recruitment process is transparent and supported by an SLA.
Improving your employees’ skillset
We can help with the training and certification of your staff if you want to build a center of expertise. We organize continuous professional development. Training programs on our products help to apply best practices and get your employees accustomed to Tarantool technologies. Our partners who are quite demanding in their requirements give 9 out of 10 rates to these training programs.
Still have doubts? Four arguments in favor of Tarantool Premium Support
-
24/7
supportOnline with you all the time. Fast issue resolution
-
5min
Critical issue response time
-
99.99x
uptimeEnsure fault tolerance of any level
-
12 years
Expertise in high-performance system design
