Tarantool technical support
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Tarantool
technical support

If you are implementing a business or mission critical system, you need to have a guarantee that failures can be resolved quickly. The Tarantool team has 16 years of experience in building, maintaining and developing high-load systems in the largest Russian companies. We are prepared to quickly analyze incidents and find solutions in the shortest possible time.

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Types of support

Based on our many years of experience working with high-load projects in business and mission critical projects, we offer the following types of support:

Tarantool license support

Extended (premium) technical support

Tarantool license support (24/7 or 8/5)

As part of the license support, the Tarantool team provides consultations and helps to resolve emergency situations in Tarantool-based projects. Experts investigate failures and look for workarounds and permanent solutions. We are as interested as you are in the availability and reliability of your projects.

We guarantee a clear SLA and a full range of services for all Tarantool enterprise products within the license support framework. In addition to incident handling, the services include:

Consultations on setting up, maintaining, and installing new versions of Tarantool

Release of fixes and patches to eliminate hidden and detected during operation bugs

Delivery of updates and new versions of Tarantool

Enterprise and Community differences and release cycle

Within Tarantool’s release policy we release major updates quarterly. For Tarantool Enterprise, license support guarantees prompt release of fixes and patches upon receiving a request from the customer. For fixing bugs and vulnerabilities, strict update release dates are guaranteed in accordance with SLA. This increases the reliability and fault tolerance of your systems.

Tarantool extended technical support

Extended technical support features

What do you get from extended support?

Tarantool extended technical support

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This is a premium service that expands the range of services included in the license support and offers an additional set of services taking into account your requirements and specific features:

  • support and development of your systems;
  • performance monitoring and analysis;
  • architecture supervision and code quality analysis;
  • consultations and help with development of internal expertise.

Extended technical support features

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dedicated support team from Tarantool provided at a request

In-person and remote solution support (with connection to your stands)

Custom SLA parameters for response time and problem resolution time

The Tarantool development team is involved in pilot projects and provides consulting on the solution architecture

You have the opportunity to influence the product roadmap

What do you get from extended support?

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Accelerated development and reduced time to market for new products

Accelerated and simplified implementation of architecture solutions and projects

Simplified administration at all stages, from deployment to support

Protection from bugs and reduced risk of recurrence of failures

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Three reasons to order Tarantool support

Product expertise

The Tarantool team knows how to build and scale business and mission critical systems in the largest Russian companies. Working with us will give you an understanding of proper architecture, as well as potential vulnerabilities and ways to prevent them.

A versatile team of professionals

We involve analysts, developers, database administrators, and engineers in finding answers to your questions.

The experts select solutions for software configuration and Tarantool integration based on best practices and industry experience.

Training programs

The training programs for our products will help you apply best practices and retrain your employees for efficient use of Tarantool technologies. Learn more about the training programs.

We offer help with training and certification of your employees for creating an internal expertise center.

Benefits of Tarantool support

Reliable

After solving arising problems, we also help you draw conclusions and plan activities to increase the fault tolerance and reliability of your IT systems. This means, you will avoid similar failures in the future.

Safe

To ensure data security, we create a secure channel for the duration of the project as part of the extended support. Our specialists connect to your systems only through a dedicated VPN.

Convenient

Your employees choose how to communicate with support: via messengers, by email, or through a ticketing system.

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