Tarantool
technical support
If you are implementing a business or mission critical system, you need to have a guarantee that failures can be resolved quickly. The Tarantool team has 16 years of experience in building, maintaining and developing high-load systems in the largest Russian companies. We are prepared to quickly analyze incidents and find solutions in the shortest possible time.
Types of support
Based on our many years of experience working with high-load projects in business and mission critical projects, we offer the following types of support:
Tarantool license support
Extended (premium) technical support
Tarantool license support (24/7 or 8/5)
As part of the license support, the Tarantool team provides consultations and helps to resolve emergency situations in Tarantool-based projects. Experts investigate failures and look for workarounds and permanent solutions. We are as interested as you are in the availability and reliability of your projects.
We guarantee a clear SLA and a full range of services for all Tarantool enterprise products within the license support framework. In addition to incident handling, the services include:
Consultations on setting up, maintaining, and installing new versions of Tarantool
Release of fixes and patches to eliminate hidden and detected during operation bugs
Delivery of updates and new versions of Tarantool
Enterprise and Community differences and release cycle
Within Tarantool’s release policy we release major updates quarterly. For Tarantool Enterprise, license support guarantees prompt release of fixes and patches upon receiving a request from the customer. For fixing bugs and vulnerabilities, strict update release dates are guaranteed in accordance with SLA. This increases the reliability and fault tolerance of your systems.
Three reasons to order Tarantool support
Product expertise
The Tarantool team knows how to build and scale business and mission critical systems in the largest Russian companies. Working with us will give you an understanding of proper architecture, as well as potential vulnerabilities and ways to prevent them.
A versatile team of professionals
We involve analysts, developers, database administrators, and engineers in finding answers to your questions.
The experts select solutions for software configuration and Tarantool integration based on best practices and industry experience.
Training programs
The training programs for our products will help you apply best practices and retrain your employees for efficient use of Tarantool technologies. Learn more about the training programs.
We offer help with training and certification of your employees for creating an internal expertise center.
Benefits of Tarantool support
Reliable
After solving arising problems, we also help you draw conclusions and plan activities to increase the fault tolerance and reliability of your IT systems. This means, you will avoid similar failures in the future.
Safe
To ensure data security, we create a secure channel for the duration of the project as part of the extended support. Our specialists connect to your systems only through a dedicated VPN.
Convenient
Your employees choose how to communicate with support: via messengers, by email, or through a ticketing system.
Still have questions?
Discuss the terms and benefits of Tarantool technical support with our experts